Assistant Manager - Bell Services - Gaylord Palms Resort & Convention Center - (13000Z9Y)
Its a powerful feeling, to belong.
Its inspiring people to do more than they thought they could.
Its leading the way by rolling up your sleeves to accomplish a common goal.
Its taking a passion and turning it into your vision.
Belonging is what it feels like to work at Marriott.
If this sounds like the place for you, join us.
The Gaylord Palms Resort & Convention Center located at 6000 W.
Osceola Parkway, Kissimmee, FL and 34746 is currently hiring a Assistant Manager - Bell Services (13000Z9Y) Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
1 year supervisory experience in related area OR Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
1 year supervisory experience in related area.
CORE WORK ACTIVITIES Managing Front Services Operations Supervises and manages employees and day-to-day operations of the Front Services.
Coordinates and executes luggage handling and delivery processes to meet the needs and requirements of group, meeting and transient guests.
Understands employee positions well enough to perform duties in employees' absence.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Serves as a role model to demonstrate appropriate behaviors.
Encourages and builds mutual trust, respect, and cooperation among team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Maintains complete knowledge of property features and services, including hours of operations, hotel restaurant concepts, menu price range, dress code and ambience, hotel room types, numbers, hotel top repeat guests, rate programs, packages and scheduled daily events and activities.
Verifies staff is knowledgeable about rates, packages and promotions available.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Responsible for Manager On Duty coverage as needed.
Ensuring Exceptional Customer Service Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Supporting Human Resource Activities Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.
Additional Responsibilities Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others.
Visit our newsroom to learn more:
news.
marriott.
com www.
marriott.
com/careers Connect and network online with us:
www.
facebook.
com/marriottjobsandcareers www.
twitter.
com/marriottcareers www.
linkedin.
com/company/marriott-international www.
weibo.
com/marriottcareers Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Its inspiring people to do more than they thought they could.
Its leading the way by rolling up your sleeves to accomplish a common goal.
Its taking a passion and turning it into your vision.
Belonging is what it feels like to work at Marriott.
If this sounds like the place for you, join us.
The Gaylord Palms Resort & Convention Center located at 6000 W.
Osceola Parkway, Kissimmee, FL and 34746 is currently hiring a Assistant Manager - Bell Services (13000Z9Y) Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
1 year supervisory experience in related area OR Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
1 year supervisory experience in related area.
CORE WORK ACTIVITIES Managing Front Services Operations Supervises and manages employees and day-to-day operations of the Front Services.
Coordinates and executes luggage handling and delivery processes to meet the needs and requirements of group, meeting and transient guests.
Understands employee positions well enough to perform duties in employees' absence.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Serves as a role model to demonstrate appropriate behaviors.
Encourages and builds mutual trust, respect, and cooperation among team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Maintains complete knowledge of property features and services, including hours of operations, hotel restaurant concepts, menu price range, dress code and ambience, hotel room types, numbers, hotel top repeat guests, rate programs, packages and scheduled daily events and activities.
Verifies staff is knowledgeable about rates, packages and promotions available.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Responsible for Manager On Duty coverage as needed.
Ensuring Exceptional Customer Service Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Supporting Human Resource Activities Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.
Additional Responsibilities Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others.
Visit our newsroom to learn more:
news.
marriott.
com www.
marriott.
com/careers Connect and network online with us:
www.
facebook.
com/marriottjobsandcareers www.
twitter.
com/marriottcareers www.
linkedin.
com/company/marriott-international www.
weibo.
com/marriottcareers Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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