Licensed Optical Store Manager
Summary:
The major responsibility of the Licensed Optician is to drive profitable sales growth through the delivery of outstanding customer service.
This must be accomplished through development of a positive and productive retail sales team.
Additionally, Opticians need to develop and maintain outstanding associate/doctor satisfaction and retention.
The essential functions of this position include the following:
Driving profitable store sales by fostering a customer focused retail selling culture.
Results are measured by:
o Attainment of planned sales goals o Positive comp store contribution o Managing payroll costs effectively o Managing gross margin Developing professional business relationships as measured by:
o Quality exams as indicated by exceptional customer satisfaction o Number of repeat customers/customer retention o Coverage/quality of hours o Implementation of retail-selling initiatives to increase number or exams and conversion of exams to sales.
o Business planning and business updates Held accountable for the recruitment, training, development, motivation and retention of high performing Associates, as measured by:
o Selection of personnel who demonstrate exceptional customer service behaviors o Effective associate On Boarding o Utilization of effective daily practice and role-playing o Productivity (sales/hour, transaction) o Employee satisfaction through two-way communication o Customer satisfaction Ensure each store is meticulously merchandised at all times and presented according to standards as measured by:
o Execution of planogram o Maintenance of overall housekeeping Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery time quote as measured by:
o Ready when promised o Remake and return percent o Calls to customers to follow-up on purchases Execution of operational procedures:
o Maintenance as measured by proper housekeeping, carpet, store front We are an Equal Opportunity Employer and Drug-Free Workplace.
This job description does NOT include all of the responsibilities of a Licensed Optician.
It is a representation of general duties.
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Estimated Salary: $20 to $28 per hour based on qualifications.
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