Service Representative Lead Job - (miami, florida)
Job Title:
Service Representative Lead Area of Interest:
Service Address:
8420 Mills Dr City:
Miami State:
FL Zip Code:
33183
Job Description:
Job Classification:
Non:
Exempt Job Summary :
Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code.
:
Responsible for assisting and directing members/guests :
Supervises the front desk and retail operations :
Monitoring incoming inquiries and ensuring proper check in procedures are followed Organizational Relationship:
Reports to the Service Manager (SM) or Assistant Service Manager (ASM) Essential Duties and
Responsibilities:
Front Desk (80 of time) :
Greets, checks:
in, and services all members, and registers all guests.
Answers the phones and obtains appropriate information and transfers calls as necessary.
:
Maintains the Guest Registers, Fitness Profiles, Telephone Inquiries, and Group X schedules and reservation records.
:
Supervises Point of Sales (POS) operations and files daily and weekly club revenue reports.
:
Keeps the front desk and surrounding areas orderly and clean.
Club Operations/Administration (10 of time) :
Monitors Retail goals and ensures club is on track to meet and exceed assigned goals.
:
Partners with Facilities Maintenance on repairs and maintenance and general upkeep in the club.
Development (10 of time) :
Assist SM with performance appraisals.
Qualifications:
Knowledge, skills and abilities:
:
Understands and follow oral and written instructions.
Communicates clearly and concisely.
:
Possesses strong organizational skills.
Understands basic record keeping practices and procedures.
Able to file both alphabetically and numerically.
Demonstrates the ability to organize and prioritize multiple tasks.
Certifications / Educational Level:
:
High School Diploma or GED required
Experience:
:
Must have 6 months Service Representative (SR) experience.
:
Experience with multiple phone lines preferred Physical Requirements:
:
While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear.
The employee occasionally sits, walks, kneels, and reaches with hands and arms.
:
Frequently required to lift and/or move up to 25 lbs.
This position description intends to describe the general nature and level of work being performed by people assigned to this job.
It is not intended to include all duties and responsibilities.
The order in which duties and responsibilities are listed is not significant.
Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Service Representative Lead Area of Interest:
Service Address:
8420 Mills Dr City:
Miami State:
FL Zip Code:
33183
Job Description:
Job Classification:
Non:
Exempt Job Summary :
Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code.
:
Responsible for assisting and directing members/guests :
Supervises the front desk and retail operations :
Monitoring incoming inquiries and ensuring proper check in procedures are followed Organizational Relationship:
Reports to the Service Manager (SM) or Assistant Service Manager (ASM) Essential Duties and
Responsibilities:
Front Desk (80 of time) :
Greets, checks:
in, and services all members, and registers all guests.
Answers the phones and obtains appropriate information and transfers calls as necessary.
:
Maintains the Guest Registers, Fitness Profiles, Telephone Inquiries, and Group X schedules and reservation records.
:
Supervises Point of Sales (POS) operations and files daily and weekly club revenue reports.
:
Keeps the front desk and surrounding areas orderly and clean.
Club Operations/Administration (10 of time) :
Monitors Retail goals and ensures club is on track to meet and exceed assigned goals.
:
Partners with Facilities Maintenance on repairs and maintenance and general upkeep in the club.
Development (10 of time) :
Assist SM with performance appraisals.
Qualifications:
Knowledge, skills and abilities:
:
Understands and follow oral and written instructions.
Communicates clearly and concisely.
:
Possesses strong organizational skills.
Understands basic record keeping practices and procedures.
Able to file both alphabetically and numerically.
Demonstrates the ability to organize and prioritize multiple tasks.
Certifications / Educational Level:
:
High School Diploma or GED required
Experience:
:
Must have 6 months Service Representative (SR) experience.
:
Experience with multiple phone lines preferred Physical Requirements:
:
While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear.
The employee occasionally sits, walks, kneels, and reaches with hands and arms.
:
Frequently required to lift and/or move up to 25 lbs.
This position description intends to describe the general nature and level of work being performed by people assigned to this job.
It is not intended to include all duties and responsibilities.
The order in which duties and responsibilities are listed is not significant.
Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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