Customer Advocate - Retail Center (Miami, FL)
Miami, FL Miami, FL Full-time Full-time $18 - $23 an hour $18 - $23 an hour Get To Know Us! GuideWell, a Florida Blue Company has built a new world of health and health care resources -- collaborating with like-minded, forward-thinking companies, and creating a broad range of health-related products and services.
We believe in hiring people who represent the communities we serve while creating a workplace that encourages a sense of belonging.
Important to Know Must reside in Miami, FL, or the surrounding area.
Daily onsite position supporting Miami, FL center located at 8895 SW 136th St, Miami, FL 33176 Work hours will be:
Mon-Fri between 8:
30am - 7:
00pm with Rotating Saturdays Rotating Sundays 11:
00am - 6:
00pm once a month during AEP/OEP (October - December) This position requires the ability to work events in/outside of the center with flexible hours to include evenings, weekends, and holidays.
8 week training program What Will You Be Doing Servicing existing members through issue resolution and product consulting as well as in obtaining new and renewal business.
Help ensure all customers (walk-in, telephonic or electronic) are warmly greeted, their needs are assessed quickly, and they are referred to the appropriate setting, person, information, or tools to address their needs.
Researching and obtaining resolution for all issues, using tools directly or engaging other business areas for support for inquiry resolution.
Ensuring service coordinated with other supporting areas maintains the appropriate retail center service experience and that internal complexities remain invisible to the customer.
Logging all inquiries, capturing appropriate data required for reporting and customer understanding.
Assisting sales consultants with new enrollment status and inquiries Use Web based tools and other aids to facilitate and teach customers to use resources, tools, information, and products to manage their health care and health care costs most effectively.
Conducting orientations for new customers, explaining resources, services, and programs as appropriate.
Explaining/promoting incentive programs to target customers or prospects, building enthusiasm and support for program participation, and answering questions.
Sell and enroll select products (access, add-ons) when sales reps are unavailable and during peak sales times.
Providing product information and encouraging sales receptivity when sales reps are not immediately available for a sales opportunity.
Performing outbound call campaigns for Under 65 and Over 65 segments as needed Cross-promote and identify opportunities for members to participate in value added services and programs available within the retail location.
Serve as direct contact and subject matter expert for questions from the general public or existing members related to Health Care Reform What You Must Have 1
years related work experience.
Experience Details:
Face to face consultative experience in a retail environment.
High school diploma or GED State of Florida 2-40 license or obtain within 60 days of hire.
Excellent verbal and written communication skill Proficient with MS Word, Excel, PowerPoint, Internet, and web-based tools Work flexible hours to include evenings, weekends, and holidays.
What We Prefer Associate degree Experience in insurance industry, physician's office, hospital, or other position in health care industry.
Experience in store/retail management Experience with financial products or services Bilingual - Spanish General Physical Demand Exerting up to 10 pounds of force occasionally to move objects.
Jobs are sedentary if traversing activities are required only occasionally.
What We Offer As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.
To support your wellbeing, comprehensive benefits are offered.
As an employee, you will have access to:
Medical, dental, vision, life, and global travel health insurance.
Income protection
Benefits:
life insurance, Short- and long-term disability programs.
Leave programs to support personal circumstances.
Retirement Savings Plan includes employer contribution and employer match.
Paid time off, volunteer time off, and 11 holidays Additional voluntary benefits available; and a comprehensive wellness program Employee benefits are designed to align with federal and state employment laws.
Benefits may vary based on the state in which work is performed.
Benefits for intern, part-time and seasonal employees may differ.
Salary To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation.
We also conduct regular annual reviews with pay for performance considerations for base pay increases.
Hourly Pay Range:
$18 - $30 Typical Hourly Pay Range:
$18 - $23 Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We believe in hiring people who represent the communities we serve while creating a workplace that encourages a sense of belonging.
Important to Know Must reside in Miami, FL, or the surrounding area.
Daily onsite position supporting Miami, FL center located at 8895 SW 136th St, Miami, FL 33176 Work hours will be:
Mon-Fri between 8:
30am - 7:
00pm with Rotating Saturdays Rotating Sundays 11:
00am - 6:
00pm once a month during AEP/OEP (October - December) This position requires the ability to work events in/outside of the center with flexible hours to include evenings, weekends, and holidays.
8 week training program What Will You Be Doing Servicing existing members through issue resolution and product consulting as well as in obtaining new and renewal business.
Help ensure all customers (walk-in, telephonic or electronic) are warmly greeted, their needs are assessed quickly, and they are referred to the appropriate setting, person, information, or tools to address their needs.
Researching and obtaining resolution for all issues, using tools directly or engaging other business areas for support for inquiry resolution.
Ensuring service coordinated with other supporting areas maintains the appropriate retail center service experience and that internal complexities remain invisible to the customer.
Logging all inquiries, capturing appropriate data required for reporting and customer understanding.
Assisting sales consultants with new enrollment status and inquiries Use Web based tools and other aids to facilitate and teach customers to use resources, tools, information, and products to manage their health care and health care costs most effectively.
Conducting orientations for new customers, explaining resources, services, and programs as appropriate.
Explaining/promoting incentive programs to target customers or prospects, building enthusiasm and support for program participation, and answering questions.
Sell and enroll select products (access, add-ons) when sales reps are unavailable and during peak sales times.
Providing product information and encouraging sales receptivity when sales reps are not immediately available for a sales opportunity.
Performing outbound call campaigns for Under 65 and Over 65 segments as needed Cross-promote and identify opportunities for members to participate in value added services and programs available within the retail location.
Serve as direct contact and subject matter expert for questions from the general public or existing members related to Health Care Reform What You Must Have 1
years related work experience.
Experience Details:
Face to face consultative experience in a retail environment.
High school diploma or GED State of Florida 2-40 license or obtain within 60 days of hire.
Excellent verbal and written communication skill Proficient with MS Word, Excel, PowerPoint, Internet, and web-based tools Work flexible hours to include evenings, weekends, and holidays.
What We Prefer Associate degree Experience in insurance industry, physician's office, hospital, or other position in health care industry.
Experience in store/retail management Experience with financial products or services Bilingual - Spanish General Physical Demand Exerting up to 10 pounds of force occasionally to move objects.
Jobs are sedentary if traversing activities are required only occasionally.
What We Offer As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.
To support your wellbeing, comprehensive benefits are offered.
As an employee, you will have access to:
Medical, dental, vision, life, and global travel health insurance.
Income protection
Benefits:
life insurance, Short- and long-term disability programs.
Leave programs to support personal circumstances.
Retirement Savings Plan includes employer contribution and employer match.
Paid time off, volunteer time off, and 11 holidays Additional voluntary benefits available; and a comprehensive wellness program Employee benefits are designed to align with federal and state employment laws.
Benefits may vary based on the state in which work is performed.
Benefits for intern, part-time and seasonal employees may differ.
Salary To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation.
We also conduct regular annual reviews with pay for performance considerations for base pay increases.
Hourly Pay Range:
$18 - $30 Typical Hourly Pay Range:
$18 - $23 Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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