Operations Coordinator
Job Summary The key objective of this position is to be responsible for the merchandise, to provide sales support, excellent customer service, administrative and Salon support to the Sales Executives, clients, Vault Operations Manager, Retail Operations Manager, Retail Support Manager and the Vice President of US Retail.
The Operations Coordinator will monitor all merchandise movement to and from multiple vault locations and communicate with all departments as it relates to merchandise monitoring and movement.
Key Duties, Responsibilities and Accountabilities Direct Sales Support On call at all times to assist Sales Executives with clients.
Transporting jewelry to and from the vault.
Modeling jewelry.
Monitor and track jewelry being shown by the Sales Executives.
Assist with having jewelry cleaned and minor repairs performed.
Have a complete working knowledge of GEM.
Responsible for executing GEM stock searches and printing proper documentation.
Proper knowledge of jewelry and watch inventory and how to search for these items in GEM efficiently.
Maintain correct client information and update in GEM as changes are received.
Responsible for GEM sales invoicing, daily sales log, tracking and forecasting.
Merchandise Responsibilities Set up jewelry in the morning and take it down in the evening.
Conduct daily morning and evening jewelry inventory counts.
Ensure vitrines are closed and locked and track the movement of keys.
Document all movement of jewelry in vitrines and report count changes to Vault Operations Manager.
Ensure all jewelry in vitrines are displayed properly; tagged, cleaned, polished, on correct form and in working order.
Manage and record all incoming customer repairs and distribute accordingly.
Courier jewelry between salon, Jewelry Division offices and the workshop.
Customer Service Provide refreshments.
Handle client telephone requests.
Escort clients throughout the building.
Respect the client's privacy and keep all client information confidential.
Be available to honor any reasonable customer service request.
Administrative Duties Follow Daily Checklist for opening and closing duties.
Prepare retail replacement valuations.
Answer telephones, monitor voicemails and take messages.
Administer client correspondence.
Ensure all salon offices are stocked with necessary office supplies, catalogues, forms and stationary.
Prepare and process jewelry shipment requests with thorough documentation.
Maintain advertising and editorial information board.
Maintain client mailing lists.
Maintain events calendar and report ROI to Marketing.
Assist with business related errands.
Operations Perform monthly physical inventory to ensure accountability of all merchandise in the vault, research and resolve any discrepancies.
Systematically record all incoming merchandise and reconcile against shipments.
Prepare and systematically transfer daily salon bins for shipment in a timely manner to meet Logistic cut off times.
Enforce company-wide compliance, in accordance with applicable policies and procedures relating to property movement, working and storing of merchandise.
Job Qualifications Business Skills Knowledge and astute understanding of vault and inventory management; Ability to prioritize tasks and projects in a high pressure environment; Strong documentation skills and keen attention to detail; Proven analytical and creative problem-solving abilities; Excellent ability to understand the organization's goals and objectives; and Proficient with Microsoft Office.
Interpersonal Skills Excellent listening, written and oral communication skills; Experience working in a team-oriented and collaborative environment; Strong service orientation, highly self-motivated, energetic and directed; Ability to multi task and work welt under high pressure situations; and Dependable, takes initiative and responsibility for own actions.
Degrees and Experience Experience in luxury retail is a plus.
Proficiency in written and spoken English is a must.
Recommended Skills Administration Analytical Attention To Detail Communication Creative Problem Solving Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
The Operations Coordinator will monitor all merchandise movement to and from multiple vault locations and communicate with all departments as it relates to merchandise monitoring and movement.
Key Duties, Responsibilities and Accountabilities Direct Sales Support On call at all times to assist Sales Executives with clients.
Transporting jewelry to and from the vault.
Modeling jewelry.
Monitor and track jewelry being shown by the Sales Executives.
Assist with having jewelry cleaned and minor repairs performed.
Have a complete working knowledge of GEM.
Responsible for executing GEM stock searches and printing proper documentation.
Proper knowledge of jewelry and watch inventory and how to search for these items in GEM efficiently.
Maintain correct client information and update in GEM as changes are received.
Responsible for GEM sales invoicing, daily sales log, tracking and forecasting.
Merchandise Responsibilities Set up jewelry in the morning and take it down in the evening.
Conduct daily morning and evening jewelry inventory counts.
Ensure vitrines are closed and locked and track the movement of keys.
Document all movement of jewelry in vitrines and report count changes to Vault Operations Manager.
Ensure all jewelry in vitrines are displayed properly; tagged, cleaned, polished, on correct form and in working order.
Manage and record all incoming customer repairs and distribute accordingly.
Courier jewelry between salon, Jewelry Division offices and the workshop.
Customer Service Provide refreshments.
Handle client telephone requests.
Escort clients throughout the building.
Respect the client's privacy and keep all client information confidential.
Be available to honor any reasonable customer service request.
Administrative Duties Follow Daily Checklist for opening and closing duties.
Prepare retail replacement valuations.
Answer telephones, monitor voicemails and take messages.
Administer client correspondence.
Ensure all salon offices are stocked with necessary office supplies, catalogues, forms and stationary.
Prepare and process jewelry shipment requests with thorough documentation.
Maintain advertising and editorial information board.
Maintain client mailing lists.
Maintain events calendar and report ROI to Marketing.
Assist with business related errands.
Operations Perform monthly physical inventory to ensure accountability of all merchandise in the vault, research and resolve any discrepancies.
Systematically record all incoming merchandise and reconcile against shipments.
Prepare and systematically transfer daily salon bins for shipment in a timely manner to meet Logistic cut off times.
Enforce company-wide compliance, in accordance with applicable policies and procedures relating to property movement, working and storing of merchandise.
Job Qualifications Business Skills Knowledge and astute understanding of vault and inventory management; Ability to prioritize tasks and projects in a high pressure environment; Strong documentation skills and keen attention to detail; Proven analytical and creative problem-solving abilities; Excellent ability to understand the organization's goals and objectives; and Proficient with Microsoft Office.
Interpersonal Skills Excellent listening, written and oral communication skills; Experience working in a team-oriented and collaborative environment; Strong service orientation, highly self-motivated, energetic and directed; Ability to multi task and work welt under high pressure situations; and Dependable, takes initiative and responsibility for own actions.
Degrees and Experience Experience in luxury retail is a plus.
Proficiency in written and spoken English is a must.
Recommended Skills Administration Analytical Attention To Detail Communication Creative Problem Solving Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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