Customer Contact Manager (Call Center)
Visology Visology Miami, FL Miami, FL Full-time Full-time $70,000 - $100,000 a year $70,000 - $100,000 a year 1 day ago 1 day ago 1 day ago Are you ready to join a groundbreaking retail optical company that's changing the game? We're looking for passionate and creative Customer Contact Manager to join our team.
This is a ground-floor opportunity with a company that will grow rapidly across the optical retail marketplace.
We are redefining the retail experience with cutting-edge technology and a focus on customer service.
Our revolutionary approach is reshaping the way people will shop for eyewear.
You'll be at the forefront of our retail revolution, engaging customers and providing a memorable shopping experience.
DUTIES:
Plan and implement call center strategy Determine targets for call center Hire and onboard new call center employees Answer staff questions, provide guidance and feedback to team members Train new employees Onboard new employees Ensure a friendly and motivating work environment Measure performance with KPIs such as call interruptions, calls waiting, etc.
Ensure adherence to the company's policies and procedures Keep senior management informed about recurring issues or problems Prepare monthly, quarterly and annual reports Ability to support staffing shortages by operating phones as needed Performs other related duties as assigned.
Qualifications:
High school diploma or GED required.
3-5 years of experience as a call center supervisor.
Proficient in English; bi-lingual preferred.
Previous retail sales with a strong focus on the customer experience.
Strong communication and interpersonal skills.
Passion for innovation and an eagerness to learn.
Weekends are required with a rotating schedule for weekends off.
Previous computer experience and basic math skills preferred.
Previous customer service, hospitality, or retail experience preferred.
Understands medical terminology and anatomy.
Understands insurance, patient billing and reimbursement.
Must be able to walk, bend, and stand for extended periods of time.
Must be able to hear and speak clearly in order to communicate information to clients and staff.
Must be able to have vision adequate to read documents, a computer screen, registration forms and other required documents.
Manual dexterity; the ability to lift at least 20 pounds; and the ability to sit or stand for extended period.
Company Culture and Values:
We foster a collaborative and forward-thinking culture where your ideas matter.
We value innovation, creativity, and a commitment to excellence.
Benefits and Perks:
Competitive salary and performance-based bonuses and comprehensive benefits package.
Opportunities for career growth and development.
Access to our innovative products at an employee discount.
A supportive and inclusive work environment.
Health benefits.
Stock option plan.
401(k).
Stock Options Plan:
For those select individuals who choose to join us, and for a very limited group of Licensed Opticians, we present a once-in-a-lifetime opportunity with stock options.
While there are no guarantees, this offer has the potential to generate a lifechanging net worth.
This potential is rooted in one of our founders' track records of successfully developing one of the country's top optical companies and hinges on the future success of Visology.
Job Type:
Full-time Pay:
$70,000.
00 - $100,000.
00 per year
Benefits:
401(k) Employee discount Employee stock purchase plan Health insurance Paid time off Schedule:
Monday to Friday Weekends as needed
Experience:
Customer service:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This is a ground-floor opportunity with a company that will grow rapidly across the optical retail marketplace.
We are redefining the retail experience with cutting-edge technology and a focus on customer service.
Our revolutionary approach is reshaping the way people will shop for eyewear.
You'll be at the forefront of our retail revolution, engaging customers and providing a memorable shopping experience.
DUTIES:
Plan and implement call center strategy Determine targets for call center Hire and onboard new call center employees Answer staff questions, provide guidance and feedback to team members Train new employees Onboard new employees Ensure a friendly and motivating work environment Measure performance with KPIs such as call interruptions, calls waiting, etc.
Ensure adherence to the company's policies and procedures Keep senior management informed about recurring issues or problems Prepare monthly, quarterly and annual reports Ability to support staffing shortages by operating phones as needed Performs other related duties as assigned.
Qualifications:
High school diploma or GED required.
3-5 years of experience as a call center supervisor.
Proficient in English; bi-lingual preferred.
Previous retail sales with a strong focus on the customer experience.
Strong communication and interpersonal skills.
Passion for innovation and an eagerness to learn.
Weekends are required with a rotating schedule for weekends off.
Previous computer experience and basic math skills preferred.
Previous customer service, hospitality, or retail experience preferred.
Understands medical terminology and anatomy.
Understands insurance, patient billing and reimbursement.
Must be able to walk, bend, and stand for extended periods of time.
Must be able to hear and speak clearly in order to communicate information to clients and staff.
Must be able to have vision adequate to read documents, a computer screen, registration forms and other required documents.
Manual dexterity; the ability to lift at least 20 pounds; and the ability to sit or stand for extended period.
Company Culture and Values:
We foster a collaborative and forward-thinking culture where your ideas matter.
We value innovation, creativity, and a commitment to excellence.
Benefits and Perks:
Competitive salary and performance-based bonuses and comprehensive benefits package.
Opportunities for career growth and development.
Access to our innovative products at an employee discount.
A supportive and inclusive work environment.
Health benefits.
Stock option plan.
401(k).
Stock Options Plan:
For those select individuals who choose to join us, and for a very limited group of Licensed Opticians, we present a once-in-a-lifetime opportunity with stock options.
While there are no guarantees, this offer has the potential to generate a lifechanging net worth.
This potential is rooted in one of our founders' track records of successfully developing one of the country's top optical companies and hinges on the future success of Visology.
Job Type:
Full-time Pay:
$70,000.
00 - $100,000.
00 per year
Benefits:
401(k) Employee discount Employee stock purchase plan Health insurance Paid time off Schedule:
Monday to Friday Weekends as needed
Experience:
Customer service:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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