Tier 1 Technical Support Agent
Who we are:
SP Data Digital provides premium sales and customer care support for companies that want to delight customers at every step.
Our company is founder-led, and leverages engaged and proactive management teams to constantly innovate and drive performance.
We do not just make and answer calls, we are dynamic marketing partners that design, build, and execute improved solutions on our clients' behalf.
We provide support for some of the industry leaders in telecommunications, finance, Fintech, technology and security.
For more information on SP Data Digital, visit our website at What WE offer YOU.
? Base wage $15.
00 USD, $16.
50 CAD (provincial), $16.
75 (BC), $18.
20 (Ontario)? Location:
Work From Home? Great
Benefits:
HEALTH
DENTAL
VISION (We've got you covered!)? Room for GROWTH Potential:
We encourage our agents to grow and seek out higher-level positions.
? Fully PAID training - Online classroom style/engaging environment - with great support.
Your typical day at work:
As a Tier 1 Technical Support Specialist, you will be the first line of technical assistance for home security services.
You will be:
Answering incoming and placing outbound calls to existing customers to help answer technical assistance questions and provide solutions for a major home security companyTroubleshooting company products and services; enhancing the customer experience through excellent communication of complex situations and solutions.
Use systems to dispatch technicians if necessary
Qualifications:
A minimum of 3-6 months of technical customer service experience, 1 year of call center experience an assetMust possess a strong ability to interact with customers remotely to negotiate spending time on the phone, working through the alarm issue remotely vs.
receiving service within the home or businessStrong communication skills and the ability to empathize with customers, breaking down complex problems into understandable/common terms is also necessaryHigh school diploma or equivalent requiredTechnical aptitude, problem-solving skills and ability to prioritize multiple items at onceOther roles that you have held that might make you a good fit:
IS Analyst, Desktop Support, Help Desk, Web Application Developer, IT Support, Service Desk, Network/System Admin, IT Tech Support Specialist, IT Specialist, Technical Support Advisor.
Information System Support, IS Technical Advisor.
Important Details:
Fully Remote Position - Must reside in and be legally eligible to work in the United States or Canada for the duration of your employmentMust have open availability to work between 2 pm - Midnight EST Monday - Sunday, as per business needs (split days off)Immediate start dates availableMust have your own Windows 10/11 computer that you can use for work.
It must be able to connect directly to the modem with an Ethernet cable, with a minimum 8 GB available RAM.
You will also need a minimum internet speed of 30 mbps download and 10 mbps uploadSP Data Digital is an Equal Opportunity Employer:
We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.
#spon%4352439% %%techhelp%% Recommended Skills Business Requirements Call Centers Customer Experience Customer Service Expediting Finance Estimated Salary: $20 to $28 per hour based on qualifications.
SP Data Digital provides premium sales and customer care support for companies that want to delight customers at every step.
Our company is founder-led, and leverages engaged and proactive management teams to constantly innovate and drive performance.
We do not just make and answer calls, we are dynamic marketing partners that design, build, and execute improved solutions on our clients' behalf.
We provide support for some of the industry leaders in telecommunications, finance, Fintech, technology and security.
For more information on SP Data Digital, visit our website at What WE offer YOU.
? Base wage $15.
00 USD, $16.
50 CAD (provincial), $16.
75 (BC), $18.
20 (Ontario)? Location:
Work From Home? Great
Benefits:
HEALTH
DENTAL
VISION (We've got you covered!)? Room for GROWTH Potential:
We encourage our agents to grow and seek out higher-level positions.
? Fully PAID training - Online classroom style/engaging environment - with great support.
Your typical day at work:
As a Tier 1 Technical Support Specialist, you will be the first line of technical assistance for home security services.
You will be:
Answering incoming and placing outbound calls to existing customers to help answer technical assistance questions and provide solutions for a major home security companyTroubleshooting company products and services; enhancing the customer experience through excellent communication of complex situations and solutions.
Use systems to dispatch technicians if necessary
Qualifications:
A minimum of 3-6 months of technical customer service experience, 1 year of call center experience an assetMust possess a strong ability to interact with customers remotely to negotiate spending time on the phone, working through the alarm issue remotely vs.
receiving service within the home or businessStrong communication skills and the ability to empathize with customers, breaking down complex problems into understandable/common terms is also necessaryHigh school diploma or equivalent requiredTechnical aptitude, problem-solving skills and ability to prioritize multiple items at onceOther roles that you have held that might make you a good fit:
IS Analyst, Desktop Support, Help Desk, Web Application Developer, IT Support, Service Desk, Network/System Admin, IT Tech Support Specialist, IT Specialist, Technical Support Advisor.
Information System Support, IS Technical Advisor.
Important Details:
Fully Remote Position - Must reside in and be legally eligible to work in the United States or Canada for the duration of your employmentMust have open availability to work between 2 pm - Midnight EST Monday - Sunday, as per business needs (split days off)Immediate start dates availableMust have your own Windows 10/11 computer that you can use for work.
It must be able to connect directly to the modem with an Ethernet cable, with a minimum 8 GB available RAM.
You will also need a minimum internet speed of 30 mbps download and 10 mbps uploadSP Data Digital is an Equal Opportunity Employer:
We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.
#spon%4352439% %%techhelp%% Recommended Skills Business Requirements Call Centers Customer Experience Customer Service Expediting Finance Estimated Salary: $20 to $28 per hour based on qualifications.
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