Family Support Specialist (Central Office) Customer Service & Call Center - Miami, FL at Geebo

Family Support Specialist (Central Office)

3.
2 Miami, FL Miami, FL Full-time Full-time $19.
23 an hour $19.
23 an hour 3 days ago 3 days ago 3 days ago Job
Summary:
The Family Support Specialist serves in a support capacity and may independently handle a variety of situations involving interactions with providers and parents.
This position reports to the Early Learning Supervisor.
Essential Duties and
Responsibilities:
Serves as the provider/parent contact for all Coalition related issues Receives and maintains record of all correspondences from providers/parents in assigned area Reviews provider contracts Signs as the Process Agent on VPK contracts Prepares provider contracts for final approval Updates and maintains provider/parent information in system of record Maintains provider contract status in the provider portal Answers compliance questions from providers/parents Notifies providers/parents of expiring documentation Interviews parents and determines eligibility for child care services Maintains and updates case file notes Assists parents in selecting quality child care settings Generates child care referrals Performs related duties as required Computer Equipment and Software Requirements:
Microsoft Office Suite Enhanced Field System (EFS) Experience and Training:
High School Diploma or Equivalent Minimum of two years of administrative or customer service experience.
Social service experience preferred Knowledge of principles and practices of organization, planning, records management and research Job Type:
Full-time Pay:
$19.
23 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance Schedule:
Monday to Friday Weekends as needed Education:
High school or equivalent (Required)
Experience:
Social work:
1 year (Preferred) Administrative:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
Hybrid remote in Miami, FL 33129.
Estimated Salary: $20 to $28 per hour based on qualifications.

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