Remote Customer Service Representative
2.
8 Miami, FL Miami, FL Full-time Full-time $15 an hour $15 an hour Who We Are:
SP Data Digital provides premium sales and customer care support for companies that want to delight customers at every step.
Our company is founder-led, and leverages engaged and proactive management teams to constantly innovate and drive performance.
We do not just make and answer calls, we are dynamic marketing partners that design, build, and execute improved solutions on our clients' behalf.
We provide support for some of the industry leaders in telecommunications, finance, Fintech, technology and security.
For more information on SP Data Digital, visit our website at https:
//www.
spdatallc.
com/about The Job:
As an Inbound Warranty Service Associate, you will interact with customers who have purchased an appliance care plan and are looking to make or follow up on a repair claim.
You'll be:
Answering incoming calls, building rapport, and creating a great customer experience by asking probing questions and actively listening to the customer's request Investigating customer's accounts to understand what services they have purchased and file or follow up on repair claims Developing relationships with customers by using active listening to empathize, provide solutions and partner with customers on a resolution After a resolution is found, probing is required to upsell additional protection on existing appliances Do you have experience working in a Customer Service environment? Are you ambitious, outgoing, and an outstanding communicator? Do you have experience cross-selling to customers? Do you want to work for a company that has a phenomenal culture and a fun working environment? We want you on our team! What We Offer:
100% Remote position Two weeks of fully paid training Online Classroom Zoom style/engaging environment - with great support An hourly base wage of $15.
00 per hour
Cross Sell Bonus (uncapped) Full-time position - 40 hours per week! Opportunity for growth and development Employer-sponsored benefits You'd be a Great Fit if You:
Have 6 months
of experience in customer service Have 6 months
of experience with cross-selling or upselling Have call center insurance experience (an asset, not mandatory) Are a problem solver, using past experiences and your creative brain to craft solutions that make sense for our client and the customer Are eager with a willingness and desire to receive coaching and mentorship Are currently residing and working in the United States What you will be doing:
Handle inbound calls from our existing customers working in our remote operating environment Build rapport and create great customer experiences by presenting product and service solutions that resolve customer requests This includes asking probing questions, actively listening, explaining benefits, handling objections Be sales-focused, driving incremental revenue by upselling our products to existing customers Achieve multiple performance metrics to earn uncapped monthly cross-commissions Manage call flows and provide first-call resolution Maintain a high level of confidentiality Technical Requirements Windows 10 or 11 computer required 8 GB RAM Minimum Intel I3 processor (CPU) An ethernet cable connected to the modem is required Internet speeds 15Mbs download/5Mbs upload Webcam required for training USB Headset SP Data is an Equal Opportunity Employer:
We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Miami, FL Miami, FL Full-time Full-time $15 an hour $15 an hour Who We Are:
SP Data Digital provides premium sales and customer care support for companies that want to delight customers at every step.
Our company is founder-led, and leverages engaged and proactive management teams to constantly innovate and drive performance.
We do not just make and answer calls, we are dynamic marketing partners that design, build, and execute improved solutions on our clients' behalf.
We provide support for some of the industry leaders in telecommunications, finance, Fintech, technology and security.
For more information on SP Data Digital, visit our website at https:
//www.
spdatallc.
com/about The Job:
As an Inbound Warranty Service Associate, you will interact with customers who have purchased an appliance care plan and are looking to make or follow up on a repair claim.
You'll be:
Answering incoming calls, building rapport, and creating a great customer experience by asking probing questions and actively listening to the customer's request Investigating customer's accounts to understand what services they have purchased and file or follow up on repair claims Developing relationships with customers by using active listening to empathize, provide solutions and partner with customers on a resolution After a resolution is found, probing is required to upsell additional protection on existing appliances Do you have experience working in a Customer Service environment? Are you ambitious, outgoing, and an outstanding communicator? Do you have experience cross-selling to customers? Do you want to work for a company that has a phenomenal culture and a fun working environment? We want you on our team! What We Offer:
100% Remote position Two weeks of fully paid training Online Classroom Zoom style/engaging environment - with great support An hourly base wage of $15.
00 per hour
Cross Sell Bonus (uncapped) Full-time position - 40 hours per week! Opportunity for growth and development Employer-sponsored benefits You'd be a Great Fit if You:
Have 6 months
of experience in customer service Have 6 months
of experience with cross-selling or upselling Have call center insurance experience (an asset, not mandatory) Are a problem solver, using past experiences and your creative brain to craft solutions that make sense for our client and the customer Are eager with a willingness and desire to receive coaching and mentorship Are currently residing and working in the United States What you will be doing:
Handle inbound calls from our existing customers working in our remote operating environment Build rapport and create great customer experiences by presenting product and service solutions that resolve customer requests This includes asking probing questions, actively listening, explaining benefits, handling objections Be sales-focused, driving incremental revenue by upselling our products to existing customers Achieve multiple performance metrics to earn uncapped monthly cross-commissions Manage call flows and provide first-call resolution Maintain a high level of confidentiality Technical Requirements Windows 10 or 11 computer required 8 GB RAM Minimum Intel I3 processor (CPU) An ethernet cable connected to the modem is required Internet speeds 15Mbs download/5Mbs upload Webcam required for training USB Headset SP Data is an Equal Opportunity Employer:
We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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