Sr. Specialized Support Rep, DPS (first shift only) Job - (miami, florida)
Sr.
Specialized Support Rep, DPS (first shift only) Organization:
Client Support Services Job:
Customer Service Job Number :
Description Job Scope Responsibilities :
Support the different Back Office tasks (Disputes, PAS Fraud, Falcon VIP, Falcon Outbound, and EOD Queues).
:
Respond to inbound telephone calls and generate outbound calls regarding information on aspects of multiple Visa products.
:
Evaluate the nature of each call and determine the appropriate action to complete the call.
:
Update and maintain cardholder data in appropriate databases.
:
Use several computer programs to complete assigned administrative duties as well as respond to customer inquiries.
:
Document cases to show action taken.
:
Serve as escalation point for calls requiring advanced knowledge of product line.
:
Act as peer mentor to customer service associates.
Qualifications :
Minimum of 3 month experience as a Customer Service Rep.
or Specialized Support Rep.
is required.
:
Must possess a clear speaking voice and strong verbal and written communication skills.
:
Ability to multi:
task and make decisions quickly based on the task/customers needs.
:
Ability to handle difficult calls in a professional manner.
:
Ability to prioritize and balance workload across multiple sites :
Requires organizational skills, accuracy and attention to detail.
:
Knowledge of the Visa payments business and its operating procedures.
:
Advanced knowledge of all Visa DPS product lines.
:
Ability to work as part of a team.
:
Proficiency in Microsoft Office products and technically proficient in database management.
:
Bilingual (English/Spanish) is a plus.
:
This role is for the first shift only, which is typically 7:
30am:
4:
00pm with various days off.
Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Specialized Support Rep, DPS (first shift only) Organization:
Client Support Services Job:
Customer Service Job Number :
Description Job Scope Responsibilities :
Support the different Back Office tasks (Disputes, PAS Fraud, Falcon VIP, Falcon Outbound, and EOD Queues).
:
Respond to inbound telephone calls and generate outbound calls regarding information on aspects of multiple Visa products.
:
Evaluate the nature of each call and determine the appropriate action to complete the call.
:
Update and maintain cardholder data in appropriate databases.
:
Use several computer programs to complete assigned administrative duties as well as respond to customer inquiries.
:
Document cases to show action taken.
:
Serve as escalation point for calls requiring advanced knowledge of product line.
:
Act as peer mentor to customer service associates.
Qualifications :
Minimum of 3 month experience as a Customer Service Rep.
or Specialized Support Rep.
is required.
:
Must possess a clear speaking voice and strong verbal and written communication skills.
:
Ability to multi:
task and make decisions quickly based on the task/customers needs.
:
Ability to handle difficult calls in a professional manner.
:
Ability to prioritize and balance workload across multiple sites :
Requires organizational skills, accuracy and attention to detail.
:
Knowledge of the Visa payments business and its operating procedures.
:
Advanced knowledge of all Visa DPS product lines.
:
Ability to work as part of a team.
:
Proficiency in Microsoft Office products and technically proficient in database management.
:
Bilingual (English/Spanish) is a plus.
:
This role is for the first shift only, which is typically 7:
30am:
4:
00pm with various days off.
Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
