Service Desk Analyst
Company Name:
happiijobs
For more jobs visit :- http://www.happiijobs.com/
Apply now using the link below :-
http://happiijobs.com/jobs-united-states/1078676/bayhealth/service-desk-analyst
Associate Degree
Under direct supervision, the Service Desk Analyst acts as a first point of contact for user community. The Service Desk Analyst is able to resolve less complex problems immediately, while more complex problems are assigned to a Senior Service Desk Analyst. Relays request for assistance on to appropriate group if unable to resolve. Maintains records of correspondence received and actions taken.
In addition to the minimum/preferred requirements, the ideal candidate will have Customer Service and Communication Skills; Trouble-shooting skills; Telephone Skills (active listening, empathic listening); ability to provide first line problem analysis and resolution; knowledge of commonly used applications and operating systems in environment; and the ability to provide clear, accurate, and timely documentation and follow-through.
Minimum/Preferred Requirements:
Education: Minimum of an Associate Degree in Computer Science or related discipline required.
Preferred: Bachelors Degree in Computer Science or related discipline
Experience: 2 years of experience in IT or an equivalent combination of education and work required.
Preferred: 4 years experience in IT Computer/Software Knowledge: Microsoft Windows 2000 OS; Remote Access; Lotus Notes; Microsoft Office Suite of Products; Basic computer operating skills and basic server knowledge required.
License/Certification: A+, HDI, Six Sigma, and/or ITIL certification preferredEstimated Salary: $20 to $28 per hour based on qualifications.
happiijobs
For more jobs visit :- http://www.happiijobs.com/
Apply now using the link below :-
http://happiijobs.com/jobs-united-states/1078676/bayhealth/service-desk-analyst
Associate Degree
Under direct supervision, the Service Desk Analyst acts as a first point of contact for user community. The Service Desk Analyst is able to resolve less complex problems immediately, while more complex problems are assigned to a Senior Service Desk Analyst. Relays request for assistance on to appropriate group if unable to resolve. Maintains records of correspondence received and actions taken.
In addition to the minimum/preferred requirements, the ideal candidate will have Customer Service and Communication Skills; Trouble-shooting skills; Telephone Skills (active listening, empathic listening); ability to provide first line problem analysis and resolution; knowledge of commonly used applications and operating systems in environment; and the ability to provide clear, accurate, and timely documentation and follow-through.
Minimum/Preferred Requirements:
Education: Minimum of an Associate Degree in Computer Science or related discipline required.
Preferred: Bachelors Degree in Computer Science or related discipline
Experience: 2 years of experience in IT or an equivalent combination of education and work required.
Preferred: 4 years experience in IT Computer/Software Knowledge: Microsoft Windows 2000 OS; Remote Access; Lotus Notes; Microsoft Office Suite of Products; Basic computer operating skills and basic server knowledge required.
License/Certification: A+, HDI, Six Sigma, and/or ITIL certification preferredEstimated Salary: $20 to $28 per hour based on qualifications.
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