MARIA ELENA TATO
2280 SW 32 Ave, Miami, Fl. 33145
PREFERRED MEDICAL PLAN
Member Services Department, Miami, Fl. September 2003 to August 2012
Assist as Public relations, interact and greet clients. processing and resolving clients questions and claims. Including authorizations reviewing insurance applications compiling data on insurance policy, answer telephone lines. Assist in provider selections or changes explain programs and rules and procedures to clients, also Hippa regulations , clarify benefits, changes and exclusions according to plan selected by the client. Process applications for changes to reinstate and cancellation of insurance plan, mail all documents for new plans. Contact insurance agents once new client wanted to obtain new insurance policy. Enter information into forms and process for client satisfaction. Assist at the account receivable collect monthly premiums and log in all communications at the end of the day. Inform supervisor of all duties or informal grievances.
BORIKEN PUBLISHERS INC
Sales Repesentative, San Juan, PR. May 1999 to July 2003
Sale representative of the company, extensive work with public relations affairs showing all products to Department of Education ,university and school professors as well as librarians. Research market needs in the educational market to offer the best product. As representative also visit facilities and meet with clients to discuss the product and explain the product offer. Organize meetings and conference with authors, supervisor for future book publishing. Ending in book fares also organizing a year round showroom for clients and future prospects.
MIAMI DADE COLLEGE
Miami, Fl Associate Degree May 1983
MANPOWER BUSINESS INSTITUTE
San Juan, PR Medical Clerk Certificate
Type40-60 wpm, knowledge of Microsoft Office, Excellent Organizational Skills, interpersonal skills. Fluent English and Spanish