Customer Service


                       2280 SW 32 Ave, Miami, Fl. 33145

                                phone:  786-230-6957







Member Services Department, Miami, Fl.  September 2003 to August 2012


Assist as Public relations, interact and greet clients.  processing and resolving clients questions and claims.  Including authorizations reviewing insurance applications compiling data on insurance policy, answer telephone lines. Assist in provider selections  or changes explain programs and rules and procedures to clients, also Hippa regulations , clarify benefits, changes and exclusions according to  plan selected by the client. Process applications for changes to reinstate and cancellation of insurance plan, mail all documents for new plans. Contact insurance agents once new client wanted to obtain new insurance policy.  Enter information into forms and process for client satisfaction. Assist at the account receivable  collect monthly premiums and log in all communications at the end of the day.  Inform supervisor of all duties or informal grievances.



Sales Repesentative, San Juan, PR.   May 1999 to July 2003


Sale representative of the company, extensive work with public relations affairs  showing all products to Department of Education ,university and school professors as well as librarians. Research market needs in the educational  market to offer the best product. As representative also visit facilities and meet with clients to discuss the product and explain the product offer. Organize meetings and conference with authors, supervisor for future book publishing. Ending in book fares also organizing a year round showroom for clients and future prospects.




Miami, Fl Associate Degree    May 1983



San Juan, PR  Medical Clerk Certificate



Type40-60 wpm, knowledge of Microsoft Office, Excellent Organizational Skills, interpersonal skills. Fluent English and Spanish

  • ID#: 66884
  • Location: Miami, FL , 33145

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