Director, Environmental Services/Custodial

15231 SW 11 St.

Miami, FL 33194

Phone   (305) 982-8367

Cellular (305) 546-8178




Winston A. Marsh


Dynamic, detail-oriented and established Environmental Services Leader with more than 30 years experience and a proven track record of providing superior facilities JCAHO readiness and implementing stringent training initiatives that reduce the spread of infectious bacteria.  Effective oversight of 1,000,000+ sq. ft. facilities and manage multimillion-dollar budgets.  Strong knowledge of custodial and janitorial services.  Seek a position where strong leadership, extensive knowledge and experience are held at a premium for a world-class organization.

Core Competencies


Professional experience

Account Management â— JCAHO Readiness â— Infectious Prevention Training â— OSHA Regulatory Compliance â— Team Leadership â— Communications â— Customer Relations â— Operations Improvement â— Customer Service/Support

2005 to Present               Sodexo USA

Director – Custodial/Environmental Services

  • § JFK Medical Center – Atlantis, FL
  • § University of Minnesota Medical Center, Fairvew – Minneapolis, MN (Resource Director)
  • § University Medical Center – Las Vegas, NV (Resource Manager)
  • § Naples Community Hospital – Naples, FL

Manager – Custodial/Environmental Services

  • § Overall day-to-day responsibility for custodial/housekeeping/environmental services operations.
  • § Execute the hiring and training functions of unit personnel.
  • § Maintain payroll records.
  • § Maintain a high level of customer satisfaction and quality services.
  • § Provide strong leadership and foster development and training for all staff.
  • § Manage area of responsibility to meet financial objectives.
  • § Represent Sodexo in high-level client meetings. 


2003 - 2005                 Royal Caribbean Cruise Line         Miami, FL

Facilities Cleaning Specialist

  • § Directs the Hotel Department facility function onboard the vessel.
  • § Determines the assignment of duties, responsibilities and workstations to employees.  Observes and evaluates work procedures to ensure quality standards and service is met. 
  • § Initiates personnel actions such as new hire requests and discharges, to ensure proper staffing. 
  • § Initiates approval process for overtime needs.
  • § Mentors, develops and provides on-the-job training to subordinates to strengthen their current performance and preparation for future advancement. 
  • § Reviews financial transactions and monitors budget to ensure efficient operation and to ensure expenditures stay within budget limitations.
  • § Reviews requisition estimates for product replacements, supplies, parts, equipment, machinery, purchases, etc. Maintains maintenance costs at reasonable levels without affecting quality standards.
  • § Tracks maintenance schedules.
  • § Implement’s Royal Caribbean International’s brand standards for the Hotel facility function.
  • § Reviews audit results, discusses with subordinate personnel and implements audit recommendations. 
  • § Oversees the care, use and maintenance of all equipment, machinery, supplies, etc. for the Hotel facility function.  Inspects installation progress, including electronic equipment, instruments, products and systems to ensure compliance with established specifications, safety standards, and applicable codes and regulations. 
  • § Enforces and follows U.S.P.H. standards, safety, environmental, etc. for Hotel area and related equipment and machinery. 
  • § Consults with specialty staff such as the environmental and safety to ensure compliance with policies and directives. 
  • § Confers with ship management to assist in the planned integration of all departments and product offerings to enhance the guest experience through hotel facility requirements.
  • § Investigates and resolves hotel facility quality and service complaints of guests. 


1994 - 2003                 Norwegian Cruise Line                   Miami, FL

Executive Housekeeper

  • § Responsible for the efficient and cost effective operation of the Housekeeping Department and ensuring that predetermined standards of cleanliness and service are met.
  • § Report directly to Hotel Director and Staff Captain and keep them informed on all matters concerning the department. Provide input in the preparation of the departmental budget and operate within the parameters of the approved levels. 
  • § Areas of responsibility include but are not limited to guest staterooms, public rooms, guest and crew stairways, guest and crew corridors, crew quarters, room service/bell boxes, housekeeping lockers and pantries, mess rooms, linen room, laundry and tailor/upholstery shop. 
  • § Manage, supervise, schedule, train and evaluate staff in excess of 100.  Conduct regular departmental meetings providing an opportunity for open discussion and communication on all matters relating to the department, ship and Company activity.  Offer opportunities for subordinates to discuss grievances, suggestions and complaints and provide solutions as necessary.  Strive to maintain a high level of morale within the department.
  • § Responsible for motivating all subordinate personnel in matters relating to performance and personality to encourage the development of a professional and courteous attitude with guests and fellow crew.  Appraise all subordinate personnel and ensure that equal promotional opportunities are offered as required.    Monitor and review working schedules to ensure adherence to permitted workloads.
  • § In cooperation with the Environmental Officer, organize and detail the offloading of garbage in each port.  Ensure that proper receipts are received and report the same to Chief Purser and Hotel Director
  • § Responsible for establishing flexible and adaptable routines and schedules for cleaning and maintaining all areas of responsibility.  Regularly review and evaluate these routines and schedules and make necessary changes to ensure that standards are not compromised.  Conduct regular inspections as a monitoring measure.
  • § Responsible for submitting repair and maintenance lists for all equipment, furnishings and other items in areas of responsibility on a regular basis.  Follow up with the appropriate departments on all such items to ensure their completion.
  • § Responsible for recommending new methods, equipment and materials that can improve the efficiency and standards within the department.
  • § Liaise with the Group Services Coordinator to ensure that proper set ups are provided and requests are met for all corporate and incentive group clients’ activities and special functions. 
  • § In cooperation with the Front Office Manager, responsible for re-housing guests when requests are made or when problems occur.
  • § Meet with guests and provide problem resolution in regards to staterooms, laundry and all other areas of responsibility.
  • § Responsible for the efficient and safe operation of the Room Service pantries and bell boxes. 
  • § Responsible for the efficient and safe operation of the Linen room, tailor and upholstery shops. 
  • § Responsible that all inventories for linen, cabin amenities and cleaning supplies are maintained in accordance with Company standards and regulations.  Ensure that requisitions for all aforementioned items are submitted for approval.  Monitors deliveries and controls issuance of all required items in accordance with budgeted levels. 
  • § Organize and supervise loading and distribution of guest luggage on embarkation days as well as the offloading of luggage for mid-cruise sign offs and on debarkation.


1990 - 1994                 Norwegian Cruise Line                   Miami, FL

Head Steward, Second Steward, First Steward


1975 - 1990                 Norwegian Cruise Line                   Miami, FL

Room Steward







Lean Sig Sigma Yellow Belt

Johnson and Wales University – Courses in “Human Behavior”, “Leadership” and “Coaching Skills for Managers”

Life Safety Certification

Management of Hazardous and Solid Waste

CDC Vessel Sanitation and Public Health Certification

STCW-95, Regulation A V1/1,2,3 & 4

Crisis Management and Human Behavior

Crowd Control


Available upon request


  • ID#: 68000
  • Location: Miami, FL , 33194

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