Customer Service/Clerical

JOANN ARRILLAGA

5700 SW 127 Ave #1405

Miami, FL 33183

Cell: (786) 400-5066

Email: joannarrillaga@gmail.com

 

OBJECTIVE

To obtain a position within private industry or government where I will have the opportunity to use my skills and knowledge regarding various aspects and objectives of office administration and customer service.


EDUCATION

Colorado Technical University, Bachelor of Science in Criminal Justice

Concentration in Homeland Security and Emergency Management

2009   Stratford Career Institute, Bookkeeping

1992   Teacher Aide Certification, International Correspondence Schools

1992    High School Diploma, Homestead Senior High School

 

EMPLOYMENT

10/2012 – 4/2013 Aerotek, Customer Service Representative

                                    Visa Call Center

                                    14645 NW 77th Ave Suite 105

                                    Miami Lakes, FL 33014

                                    Salary: $10.00 per hour

  • Answering calls from Cardholder
  • Resolving customer concerns
  • Directing calls to the proper areas for assistance.
  • Retrieving information from PAS.

 

1/2012- 4/2012 Internal Revenue Service (IRS), Clerk, GS-05

5880 Nolensville Rd

Nashville, TN

615-250-5035 – Gloria Sanders

Salary: GS-05$31,315

• Answering calls from taxpayers

• Directing calls to the proper areas for assistance.

• Retrieving information off of IDRS, IAT, AMS.

 

11/2009- 2/2012 Taco Bell Shift Manager

5315 Hickory Hollow Lane

Antioch, TN 37013

615-731-8177  – Brian Stephens, General Manager

Salary $10.00 per hour

• Take customers’ orders

• Run Daily Operations

• Ensure Food Safety

• Supervise Crew

• Prepare Deposits

• Conduct Inventory

• Make schedule

 

5/2007- 9/2009 Taco Bell (DJ Enterprises) Assistant Manager

7340 HIGHWAY 98
Panama City, FL 32407

850-233-8480 – Eric Baker, Owner

Salary $28,000 annually

• Take customers’ orders

• Run Daily Operations

• Ensure Food Safety

• Interview Prospective employees

• Prepare payroll for office

• Supervise Crew

• Prepare Deposits

• Conduct Inventory

• Make schedule

• Place Orders for product

 

3/2004- 5/2007McDonald’s (Zeebest Inc), Manager

10270 Front Beach Road
Panama City Beach, Florida

850-233- 8060 - Linda Radcliff, Owner/Operator

Salary $10.75 per hour

• Take customers’ orders

• Run Daily Operations

• Ensure Food Safety

• Increase sales by 25%

• Prepare payroll for office

• Supervise Crew

• Prepare Deposits

• Conduct Inventory

• Make schedule

• Place Orders for product

 

9/2000-3/2004 South Florida Federal Executive Board, Staff Assistant

440 Sawgrass Corporate Parkway Suite 212
Sunrise, FL 33325

954-792-1109 - Jaqueline Arroyo, Executive Director

Salary: GS-7$37,901 

• Responsible for overall administrative and clerical duties

• Maintain accurate files

• Schedule and set-up meetings and events

• Schedule, plan and coordinate events designed for the benefit of all federal employees in the South Florida area.

• Maintain checking account records with the assistance of Quickens

• Keep track of expenses and income for all events.

• Support and manage the Combined Federal Campaign

• Design, update and maintain official web site for the South Florida Federal Executive Board.

• Prepare flyers, brochures and announcements in support of events.

• Responsible for ordering and processing purchase of supplies with the government Impact Credit Card.

• Maintain GSA vehicle log to ensure proper use of official vehicle.

• Responsible for maintaining property inventory log of equipment and furniture.

• Prepare travel vouchers.

• Retrieve, respond, and send electronic mail.

• Sort incoming and outgoing mail.

• Maintain time and attendance records.

• Use of copier, fax, mail meter machine and various software programs.

• Help prepare presentation to obtain Locality Pay for Monroe County.


3/1995- 9/2000 Internal Revenue Service (IRS), Secretary

51 S.W. 1 Avenue Stop #5120
Miami, FL 33130

(305) 982-5010 - Jorge Hernandez, Group Manager 

Salary: GS-5 $26,000 

• Responsible for filing liens, typing levies, and summons

• Preparing minutes of group meetings.

• Using copy machines, fax machines, and meter machines.

• Receive and post payments for pass due tax accounts.

• Compute and relay payoff amount on the collection accounts.

• Maintain time and attendance rosters

• GSA vehicle logs.

• Prepare reports such as travel and mid/end month reports.

• Sort incoming and outgoing mail.

• Order supplies and forms using the Government Impact Card.

• Greet and direct taxpayers to the proper person for assistance.

• Create Power Point presentations for training purposes.

• Retrieve, respond, and send electronic mail.

• Reserve conference rooms for meetings.

• Make travel arrangements.

• Assist with the VITA program.

• Head Combine Federal Campaign and Savings Bonds drive for office.

• Help plan Hispanic Program, Federal Woman’s Program, Diversity Day Program, and Federal Employee of the Year Program in 1999.

• Mistress of Ceremony for the Hispanic Program and Federal Women’s Program.

 

QUALIFICATIONS

Notary.  Skilled in the use of copiers, fax machines, adding machine, and postage meter machines. Ability to operate a multi-line phone. Ability to install, program, and operate computer hardware and software. Self-taught computer knowledge in a variety of software.

Skilled in writing/typing letters and reports. Type 40 WPM.

 

References available upon request.

 

 

 

  • ID#: 70127
  • Location: Miami, FL , 33183

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